Refund policy
Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a self-service return, you can login to your customer account here.
You can always contact us for any return question at info@cavaleira.com.au.
Change of Mind Refunds
We accept eligible change of mind returns within 14 days of delivery, subject to the following conditions:
Items must:
- Be unworn, unused and unwashed
- Be in original condition
- Have all original tags and packaging attached
- Not contain makeup marks, pet hair, odours or damage
Customers are responsible for return shipping costs for change of mind returns and exchanges.
Original shipping charges are non-refundable unless required under Australian Consumer Law.
Exchanges
We are happy to offer exchanges for alternative sizes or available colour options where stock is available.
If the requested exchange item is unavailable, a refund will be issued instead.
Customers are responsible for shipping costs associated with exchanges unless the item is faulty or incorrectly supplied.
Non-Returnable Items
For hygiene, safety and custom production reasons, the following items cannot be returned or exchanged for change of mind:
- Customised or personalised items
- Made-to-order products
- Teamwear or club uniform items produced to order
- Sale or clearance items marked as final sale
- Hair accessories, socks or other personal items where hygiene considerations apply unless faulty
This does not exclude any rights you may have under Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If you believe an item is faulty, damaged or incorrect, please contact us within a reasonable timeframe after receiving your order.
Under Australian Consumer Law, customers may be entitled to a repair, replacement or refund where a product has a major fault or does not meet consumer guarantees.
We may request photographs or additional information to assess the issue prior to determining an appropriate resolution.
Return Shipping
Customers are responsible for ensuring returned items are packaged securely.
We recommend using a tracked shipping service as we are not responsible for returns lost in transit.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/Non Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Approved refunds will be processed to the original payment method.
Please allow 3–10 business days for the refund to appear depending on your financial institution.
Where an order originally qualified for free shipping and part of the order is returned, the standard shipping cost originally waived may be deducted from the refund if the remaining order value falls below the applicable free shipping threshold.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cavaleira.com.au.